FAQ

 

How to Order?

We highly recommend providing a VIN, and a part number, or description and picture. We can look up a part for you, however for multiple items this is a very tedious and time consuming task. The more you can help us, the better and quicker we can serve you.

 Where do you get your parts?

We get our parts directly from manufacturers and wholesale distributors; we do not manufacture or rebuild parts.

We do offer maintenance and upgrade/customization services (these are listed under "services").

 Are your parts new?

Our parts are new unless otherwise stated.

How long will it take to receive my order?

If the part is in-stock, we will ship same day or next day, after the invoice is paid in full.

If the part is custom or not-in-stock, it depends on the location of the part and the status (in stock, not in stock, awaiting a delivery, manufacturer lead time). 

We will always let you know an estimated time frame, and update you with any changes.

Please note that shipping is completely out of our hands until the parts arrive from our suppliers.

Please do not email us asking about the status of your order everyday. As soon as your part arrives we will ship it out to you and email you a tracking number. 

What if items are missing or damaged?

Please open and inspect your parts when they are delivered! Please do not wait days, weeks or months!
If your shipment is damaged, notify the parcel carrier and then notify Raiden Performance immediately. We have 48 hours to notify them of damage.

If you are missing an item from your order and there is no damage, you have 24 hours after receipt to inform us of this, so we can verify inventory quantities and checklists and get your item to you ASAP.

We will always send you a tracking number. It is your responsibility to let us know that you did not receive your package. Let us know ASAP if the tracking says "delivered" but you did not get your package, and we will contact the shipper to trace it. Each package is insured by parcel carrier. If package is damaged or items are lost, please contact the parcel carrier immediately. Raiden Performance assumes no responsibility for damage, loss, or delay in delivery of the goods.

What is your pricing policy?

All prices are subject to change.

Mechanical advice/expertise

Raiden Performance will provide technical information about a part.

We will not offer advice on what you should order or on installation modifications. Your mechanic or tuner is the best resource for these questions. However, if you need expertise for your application/build, please let us know and we can setup a phone call with our team of experts. We charge $175 an hour.

Force majeure

Raiden Performance shall not be liable for failure to perform any duty or obligation that Raiden Performance may have under this Agreement where such failure has been caused by any act of God, fire, strike, unavoidable accident, natural disaster, epidemic or pandemic, war, or any cause outside the reasonable control of Raiden Performance.

Indemnity

Client agrees to indemnify, defend and hold harmless Raiden Performance from and against all claims, Losses, liabilities, damages, costs and expenses (including without limitation, reasonable attorney fees) which Raiden Performance may suffer or incur arising out of or in relation to this Agreement, except only to the extent caused by the negligence or willful misconduct of Raiden Performance.

Governing Law; Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, US.  In the event of a dispute regarding this Agreement or the respective rights of the parties hereunder, the parties herein waive trial by jury and agree to submit to the personal jurisdiction and exclusive venue of a court of subject matter jurisdiction located in Jacksonville, Florida, and in the event litigation results with respect thereto, the parties agree to be individually responsible for their own attorney’s fees, court costs, and all other expenses.

What is your refund policy?

We will refund the item as long as it is returned in 7 calendar days (1 week) from the delivery date. Please do not expect a refund after this time period. A credit will be issued after inspections of returned items to the original payment method within 30 days (check/cash/money order excluded). After 30 days the refund will be issued as a store credit.

Parts which have been correctly supplied may incur a 20% re-stocking fee if returned for credit and shipping is not refunded. The returned item must be in new and resalable condition.

We do not offer refunds on custom or not-in-stock orders.

We cannot take back used parts.

How to reqest a return:

  1. Contact your Raiden Performance Sales Person or Sales@RaidenPerformance.com to request your return/exchange.

  2. We will supply you with a Return Merchandise Authorization (RMA) that will need to be included inside the package with the parts.

  3. Once a Return Authorization Merchandise is provided. You have 30 days to return the item. Forgetting to include the RMA with the parts could delay the processing of your return so please remember it and we will process your return as quickly as possible! Otherwise, after 30 days your RMA will automatically be closed

    Electronic items that come sealed from the manufacturer cannot be returned unless the factory seal is intact and the item has never been opened.

What is your cancellation policy?

Cancellation of an existing order (part has been ordered or has shipped) is subject to a 10% restocking fee.

What forms of payment can I use?

At this time we only accept American Express, Apple Pay, Discover, JCB Co. LTD, Mastercard, VISA, PayPal, and US bank accounts.

Orders over $4000 in the US (and $1000 out of the US) may require a wire bank transfer, especially if it is your first order with us.

SUBCONTRACTOR’S WARRANTY

The warranty for the work performed by Raiden Performance’s subcontractors shall be limited to the liability Raiden Performance’s subcontractors have to us.

Raiden Performance shall assign to Client, to the extent possible, any warranties it receives from manufacturers or suppliers of parts and materials.

ExCLUDED WARRANTY Coverage

The warranties provided in this Agreement do not apply if: the defects are caused by normal wear and tear;

  • the defects are caused by normal wear and tear;

  • the item is not operated, handled or stored by Client in accordance with the manufacturer’s recommendations;

  • the defective item has, in the meantime, been altered, repaired or overhauled by a company other than Raiden Performance;

  • the defective item has been subjected to misuse, neglect or accident due to non-observance of the manufacturer’s instructions or if this item has suffered deterioration due to external causes, e.g. FOD, degradation on the ground, damage due to non-observance instructions, etc.

  • The warranty applies to the defect rectification resulted directly from Raiden Performance’s faulty workmanship. Raiden Performance shall not be responsible for the secondary and downstream damages, indirect losses, loss of profit, loss of contract etc.

  • Raiden Performance’s liability and Client’s remedy under the warranties set forth in this Agreement are limited to Raiden Performance correcting such services and repairing or replacing, at Raiden Performance election, items returned to the Raiden Performance’s facility. Raiden Performance will bear transportation charges and the risk of loss for the return to Raiden Performance of such items Raiden Performance determines to be defective if Client returns such items in accordance with Raiden Performance written shipping instructions.

Orders shipped to/from another country

Raiden Performance is not responsible for VAT or import duty fees. For convenience, Raiden Performance may advance such fees, but customer will promptly reimburse Raiden upon receipt of billing notice.

Zero tolerance policy for abusive language and behavior

Those not respectful of our Team Members or environment will be asked to change their behavior or to leave the premises out of care for our Guests and Team Members.