FAQ
How to Order?
We highly recommend providing a VIN, and a part number, or description and picture. We can look up a part for you, however for multiple items this is a very tedious and time consuming task. The more you can help us, the better and quicker we can serve you.
Note: You are ultimately responsible for ordering the correct item. We hold no responsibility for incorrectly ordered items. We do not offer refunds on custom or not-in-stock orders.
Where do you get your parts?
We get our parts directly from manufacturers and wholesale distributors; we do not manufacture or rebuild parts.
We do offer maintenance and upgrade/customization services (these are listed under "services").
Are your parts new?
Our parts are new unless otherwise stated.
How long will it take to receive my order?
If the part is in-stock, we will ship same day or next day, after the PayPal invoice is paid in full.
If the part is custom or not-in-stock, it depends on the location of the part and the status (in stock, not in stock, awaiting a delivery, manufacturer lead time).
We will always let you know an estimated time frame, and update you with any changes.
Please note that shipping is completely out of our hands until the parts arrive from our suppliers.
Please do not email us asking about the status of your order everyday. As soon as your part arrives we will ship it out to you and email you a tracking number.
What if items are missing or damaged?
Please open and inspect your parts when they are delivered! Please do not wait days, weeks or months!
If your shipment is damaged, notify the parcel carrier and then notify Raiden Performance immediately. We have 48 hours to notify them of damage.
If you are missing an item from your order and there is no damage, you have 24 hours after receipt to inform us of this, so we can verify inventory quantities and checklists and get your item to you ASAP.
We will always send you a tracking number. It is your responsibility to let us know that you did not receive your package. Let us know ASAP if the tracking says "delivered" but you did not get your package, and we will contact the shipper to trace it. We insure every package to protect your purchase.
What is your pricing policy?
All prices are subject to change until you pay your PayPal or Square invoice is paid in full.
Mechanical advice/expertise
Raiden Performance will provide technical information about a part.
We will not offer advice on what you should order or on installation modifications. Your mechanic or tuner is the best resource for these questions.
Answering detailed technical questions like these will slow down our parts business and may create a liability we do not wish to incur.
Court disputes
In the event that any lawsuit filed in relation to this Agreement is won by Raiden Performance, the unsuccessful party in the action shall pay to the successful party, in addition to all the sums that will be called on to pay, the successful party's attorney fees, court costs, any related litigation expenses through appeal, and all associated travel costs including transportation to and from court, and out-of-town lodging.
Non-operable Parts?
Our goal is to provide every customer with the parts you need.
We get our parts directly from manufacturers and wholesale distributors; we do not manufacture or rebuild parts.
We do offer some maintenance and upgrade/customization services (see the "Services" section on this page).
If you receive a part that is DOA (Dead on Arrival) or you have a certified rebuilt part that fails, you have 5 (five) days to notify us so that we can assess the problem and take appropriate action.
Unfortunately, as with most companies, we can not be responsible for any labor reimbursement or costs associated with installing, uninstalling, testing or any other cost outside the actual purchase price. There are too many factors that we have no control over.
If you have any questions regarding a part or this policy, please contact an Raiden Performance staff member PRIOR to placing your order.
It is your responsibility as a purchaser to read and understand our policy and to clarify any questions before placing an order.
Do you need a VIN (Vehicle Identification Number) to order from Raiden Performance?
We highly recommend providing a VIN when ordering any parts.
What is your refund policy?
We will refund the item as long as it is returned in 7 calendar days (1 week) from the delivery date. Please do not expect a refund after this time period. A credit will be issued after inspections of returned items to the original payment method within 30 days (check/cash/money order excluded). After 30 days the refund will be issued as a store credit.
Parts which have been correctly supplied may incur a 20% re-stocking fee if returned for credit and shipping is not refunded. The returned item must be in new and resalable condition.
Approval must be obtained before you ship the item back, and you are responsible for shipping and proper packing. We recommend purchasing insurance on the item.
We hold no responsibility for incorrectly ordered items.
We do not offer refunds on custom or not-in-stock orders.
We cannot take back used parts.
What forms of payment can I use?
At this time we only accept Apple Pay and PayPal.
Orders over $4000 in the US (and $1000 out of the US) may require a wire bank transfer, especially if it is your first order with us.
Liability
Our goal is to provide every customer with the parts and/or services you need.
By ordering from Raiden Performance, you accept any and all liability associated with that part or service.
It is your responsibility as a purchaser to read and understand our policy and to clarify any questions before placing an order.
Each package is insured by parcel carrier. If package is damaged or items are lost, please contact the parcel carrier immediately. Raiden Performance assumes no responsibility for damage, loss, or delay in delivery of the goods.
Orders shipped to/from another country
Raiden Performance is not responsible for VAT or import duty fees. For convenience, Raiden Performance may advance such fees, but customer will promptly reimburse Raiden upon receipt of billing notice.
Zero tolerance policy for abusive language and behavior
Those not respectful of our Team Members or environment will be asked to change their behavior or to leave the premises out of care for our Guests and Team Members.